I received an email. How do I start a session ?

1. Open the mail "Passerelle Support – Your CompanyName Support Call Invitation"
2. Click on "Accept the support call invitation" or Scan the QR code if you use smart glasses
3. At first time use accept privacy terms and give access to your camera and microphone
4. Wait until the connection with the counterparty is established
5. Accept access request to microphone and camera if prompted

 

https://youtu.be/8PtVbvgPxWg

 


How do I send an invitation for a session via e-mail ?

Any registered user can send a Support Invitation.

The email sent to the remote person contains a link.
One click and the session starts immediately

Step-by-step:
  1. Click the Support Invitation
  2. Enter Invitee, with a reference to session (ex.Customer X)
  3. Select email
  4. Select the language that should be used in the invite message
  5. Enter the email address of the person
  6. Click Invite to send the email

I received an sms. How do I start a session

When receiving an invitation for the first time following steps need to be executed

1. Open the SMS
2. Click the URL in the SMS
3. Read and accept the privacy terms
4. The call is initiated. Wait for call to be picked up
5. Accept request for access to camera and microphone

The inviter now sees-what-you-see

 

 

https://www.youtube.com/watch?v=8PtVbvgPxWg


How do I send an sms/email invitation to someone to start a session

Any registered user can send a Support Invitation.

The SMS/e-mail sent to the remote person contains a link. One click and the session starts immediately

1. Click the Support Invitation
2. Enter Invitee , with a reference to session (ex.Customer X)
3. Select SMS
4. Select the language that should be used in the invite message
5. Enter the mobile phone number of the person
6. Click Invite to send the SMS