The bug reporting functionality is available in our Desktop and Mobile Lite application (web based).

The Remote Support applications can run on millions of different kinds of devices.  And as people can configure these devices at their own taste it becomes clear that there are billions of different kinds of configurations possible.  Also, the environment in which a device is used can have an impact on the stability of our application. 

To help us give better and faster support, we have built-in a mechanism for sending a bug report.
This report is currently limited, but we will enhance it in the coming period. 

Data Collection 

We only collect very limited data, just enough so that we can pin-point the cause of the issue. 

Username

Device type and version

Operating System and version

Browser type and version

The error log of the application 

Procedure

If you’re currently in a call you first must end it.

The bug reporting tool is available in the Account menu.
You can find the yellow bug button
in the About box.
Click the button, the report is prepared and
after several seconds the message  ‘A bug report has been sent for investigation’ is shown.

This bug reporting tool helps us to support you but the report is not automatically sent.
So you have to send it to  support@supportsquare.io with a description of the problem.
Your description of the issue in combination with the bug report will help us to solve the issue.

Troubleshooting

In some cases, the bug report might show an error.
This can occur when:

° There’s no internet connection
Move to a location where there is internet and try again.

° The bug report button is clicked more than once

The bug reporting functionality is available in our Desktop and Mobile Lite application (web based).

The Remote Support applications can run on millions of different kinds of devices.  And as people can configure these devices at their own taste it becomes clear that there are billions of different kinds of configurations possible.  Also, the environment in which a device is used can have an impact on the stability of our application. 

To help us give better and faster support, we have built-in a mechanism for sending a bug report.
This report is currently limited, but we will enhance it in the coming period. 

Data Collection 

We only collect very limited data, just enough so that we can pin-point the cause of the issue. 

Username

Device type and version

Operating System and version

Browser type and version

The error log of the application 

Procedure

If you’re currently in a call you first must end it.

The bug reporting tool is available in the Account menu.
You can find the yellow bug button
in the About box.
Click the button, the report is prepared and
after several seconds the message  ‘A bug report has been sent for investigation’ is shown.

UNCODE.initRow(document.getElementById("row-unique-0"));

This bug reporting tool helps us to support you but the report is not automatically sent.
So you have to send it to  support@supportsquare.io with a description of the problem.
Your description of the issue in combination with the bug report will help us to solve the issue.

Troubleshooting

In some cases, the bug report might show an error.
This can occur when:

° There’s no internet connection
Move to a location where there is internet and try again.

° The bug report button is clicked more than once

UNCODE.initRow(document.getElementById("row-unique-1"));