When I click the link in the sms, I get an error : ‘Access denied to audio’

The error I get : ‘Access denied to audio. Please unblock microphone message or nothing happens after showing the ‘Waiting for acceptance of Video Connection Request…’  

 

The message will usually be displayed on modern devices, but older devices might not show the message at all.  In both cases you will still see the ‘Waiting for…’ status. 

Some mobile devices have by default the microphone disabled for web browsers or the user could have disabled it in the settings.   

Solutions 

 

iOS
 

  • Open the Settings App  
  • Scroll down to open the Safari menu 
  • Scroll down and select the SETTINGS FOR WEBSITES topic 
  • Select Microphone 
  • Change the setting to Ask or Allow
     

Android – Chrome
 

  • Select the  button in Chrome 
  • Select Settings 
  • Scroll down and select Site Settings 
  • Select on Microphone 
  • Toggle to ‘Ask first before allowing sites to use you microphone 

Below the toggle button there’s also a link to Android Settings to let Chrome access youmicrophone. 

  • Select the Android Settings link 
  • Scroll down and select Permissions 
  • Make sure Microphone is enabled 

 

Android – Samsung Internet
 

  • Open Android Settings 
  • Scroll down and select Apps  
  • Search for and select Samsung Internet 
  • Scroll down and select Permissions 
  • Make sure Microphone is enabled

    If this still doesn’t fix your problem: see camera issues above to reset permissions in the browser 


Android – Firefox

 

When you start a call and microphone sharing hasn’t been permitted yet, you should get a popup with ‘Would you like to share your microphone with .passerelle.supportsquare.io? 

If not:  

  • Open Android Settings 
  • Scroll down and select Apps  
  • Search for and select Firefox 
  • Scroll down and select Permissions 
  • Make sure Microphone is enabled