When I click the link in the sms invitation, I get an error ”URL doesn’t exist”

The error I get is :  {“errorCode:”Uncatched Internal Exception”,”message”:”URL doesn’t exist”} 

 

Sending an SMS worldwide is a bit of a challenge as each provider might implement different software and hardware for handling SMS. 

We already support a lot of providers in many countries, nevertheless you might run into this problem.

 

This error indicates an invalid link, which might be caused by the provider altering the message before it arrives at the destination. 

This is how a valid URL should look like: 

https://.passerelle.supportquare.io/support/api/short/<8_character> 

Example: 

https://s2.passerelle.supportquare.io/support/api/short/ab1C23De 

 

Solution 

As we aim to cover as much countries as possible, please send us an email (support@supportsquare.io) describing your issue and mention the country and name of the provider for which the issue occurs. 

Don’t forget to Include a screenshot of the SMS containing the invalid link.