If you try to login 5 times with a wrong password your account get locked.
Your account will automatically be unlocked after 15 minutes of inactivity. This means you have to stop retrying, because the 15 minutes are measured relative to the last login attempt.

When receiving an invitation for the first time following steps need to be executed

1. Open the SMS 
2. Click the URL in the SMS 
3. Read and accept the privacy terms 
4. The call is initiated. Wait for call to be picked up 
5. Accept request for access to camera and microphone
   
   

The inviter now sees-what-you-see

1. Open the mail “Passerelle Support – Your CompanyName Support Call Invitation”
2. Click on “Accept the support call invitation” or Scan the QR code if you use smart glasses
3. At first time use accept privacy terms and give access to your camera and microphone
4. Wait until the connection with the counterparty is established
5. Accept access request to microphone and camera if prompted
   

When a user receives an email with a link to reset his password, the link is valid for 24 hours.

If you try to login 5 times with a wrong password your account get locked.
Your account will automatically be unlocked after 15 minutes of inactivity. This means you have to stop retrying, because the 15 minutes are measured relative to the last login attempt.

The most common reason is that the email is flagged as spam. 

Solution 

Check the spam or junk folder of the email client. 

Most popular browsers are supported.
Be sure to always have the most recent version of these browsers. 

Desktop

• Safari on MacOS
• Chrome
• Firefox
• Microsoft Edge based on the Chromium engine (minimum version 80)

Android

• Chrome
• Firefox

iOS

• Safari

Other browsers like Opera and Samsung Browser might work but our application is not optimized for these browsers.